Published Date: 1 August 2019
Tender Status: complete
Tender Opening Date: n/a
Tender Closing Date: 9 July 2019
Award Date: 16 July 2019
Contract Start Date: 1 September 2019
Contract End Date: 31 August 2026
Contract is suitable for SMEs: Yes
Contract is suitable for VCSEs: No
Official Journal of the European Union (OJEU) Contract Type: Services
Newcastle City Council and Your Homes Newcastle (YHN) are looking to modernise its current provision of telephony within the Contact Centre and back office. The solution must be scalable and capable of handling approximately 2,000,000 inbound contact centre calls, 900,000 corporate calls outgoing calls and support 130 colleagues.
The solution must be future proof and capable of supporting agile and mobile working. The Council require a on-premise enterprise solution.
This procurement exercise is a call off agreement from the CCS Network Services Framework (RM 1045) Lot 5. Only organisations on the approved list will be considered for this opportunity.
The initial contract length is for 60 months with 2 x 12 month options to extend.
Contact name: Aaron Rush
Address: Civic Centre
NEWCASTLE-UPON-TYNE
NE1 8QH
England
Telephone: 0191 211 5871
Fax: n/a
Email: [email protected]
Price Range: £1,700,000
